Frequently asked questions
Quick answers to the questions people ask most. If you do not see yours here, write to support@inboxoji.com and a real person will help.
What does InboxOji actually do?▸
InboxOji drafts the repetitive emails you answer over and over, written in your voice, and leaves each reply waiting in your inbox to review and send.
You stay in control. The AI does the typing; you keep the judgment. For the full picture, see What InboxOji does.
Does it send emails without me?▸
No. By default InboxOji drafts a reply and waits. Sending is always your click.
For truly routine replies you can choose to turn on auto-send, but that is opt-in, per-rule, and reversible. It is off until you switch it on yourself, and it only makes sense after you have tested a rule and trust it.
Does it read my whole inbox?▸
No. InboxOji only acts on mail that matches a rule you've made live, and never touches the rest of your inbox. No matching rule, no draft.
More on this in Your data and privacy.
Is my email data used to train AI?▸
No, never. Your email content is not used to train AI models. Drafts are written for you and stay in your account.
Do I need to be technical to use it?▸
No. InboxOji is built for non-technical small-business owners. You describe the kinds of emails you answer in plain words, and InboxOji handles the rest.
What email providers work?▸
Gmail works today. You connect it with Google sign-in.
Why is there an "unverified app" warning when I connect Gmail?▸
Google's verification of InboxOji is in progress. While that is happening, Google shows an "unverified app" screen during sign-in. This is expected and safe.
To continue, click Advanced, then Go to InboxOji (unsafe), then Continue. You are granting access only to InboxOji. Step-by-step help is in Connect your inbox.
Is it safe to click past that screen?▸
Yes. The warning simply means Google has not finished verifying the app yet, not that anything is wrong. You are connecting your own Gmail to InboxOji and no one else.
InboxOji still only reads the emails your rules match, and never sends without your say-so.
My inbox shows disconnected. What do I do?▸
Reconnect it with Google sign-in. This can happen if you changed your Google password or revoked access. Drafting pauses while disconnected and resumes once you reconnect.
Walkthrough: Reconnect a mailbox.
Why didn't it draft a reply?▸
Usually it is one of a few things: the rule is still a draft and has not been published, the email did not match any live rule, or you reached your plan's draft limit for this period.
We walk through each cause in No drafts appearing.
How do I make it draft for a new kind of email?▸
Create a rule for that situation, describing it and the reply you want. Then publish the rule so it starts drafting on real mail.
Start here: Your first rule.
Can I edit a draft before sending?▸
Yes, always. A draft sits in your inbox like any other. You can tweak a word, rewrite a line, or send it as-is. Nothing leaves until you send it.
What exactly is a rule?▸
A rule is one situation you handle often, like "Invoice questions," that you describe in plain words, together with the reply you want and any facts it should draw on. You make a separate rule for each situation — a new invoice request and a paid notice would be two rules. For each email, InboxOji picks the matching rule and drafts the right reply.
Full explanation: How rules work.
Why did it draft nothing instead of guessing?▸
By design. If no rule fits an email, InboxOji drafts nothing rather than risk a wrong reply. Silence is safer than a guess, and you can always add a rule to cover that situation next time.
How do I change my writing voice?▸
Open Settings and update the writing-voice description. You set your tone once, and every draft sounds like you.
Tips on getting it right: Set your writing voice.
How do I change which AI model writes my drafts?▸
In Settings, under AI model, pick the drafting model you prefer. This is a PRO+ option; Starter uses the balanced default.
See the trade-offs in Choose your AI model.
The draft doesn't sound like me. What do I do?▸
Sharpen your writing-voice description in Settings, and check that the rule describes the situation clearly. Small, specific details about your tone make a big difference.
More fixes: When a draft looks wrong.
Can it reply in another language?▸
Yes. Set your default reply language in Settings, and InboxOji drafts in that language.
Details: Set your reply language.
What are Variables and Snippets?▸
Variables are reusable values like a booking link, address, or phone number, dropped into drafts exactly right with tokens such as {{booking_link}}. Snippets are ready-made blocks of text, like a booking CTA or a policy, that InboxOji can drop in word-for-word.
What counts toward my draft limit?▸
Every reply InboxOji drafts or auto-sends in your billing period counts toward your plan's draft limit. Editing a draft or choosing not to send it does not add to the count again.
What happens when I hit my draft limit?▸
InboxOji pauses drafting until your next billing period begins, or until you upgrade to a plan with a higher limit. Your rules and settings stay exactly as they are.
Compare limits in Plans explained.
How much does it cost, and what's in each plan?▸
There are three plans: Starter, Pro, and Enterprise. Pro and Enterprise add features like Variables, Snippets, the per-rule knowledge base, model choice, and full Activity history; Enterprise adds the team admin console and white-label branding.
Full breakdown: Plans explained.
Is there a free trial?▸
Yes. Every plan starts with a 7-day free trial. You add a card to begin and are not charged until day 8. Cancel before then and you pay nothing.
How it works: Start and manage your trial.
How do I cancel?▸
Open Billing and manage your plan there. If you cancel during the trial, you are not charged.
Step-by-step: Change or cancel your plan.
What if my payment fails?▸
Update your card in the secure billing portal under Billing. Your card is stored securely, and once the payment goes through, drafting continues as normal.
More help: When a payment fails.
Is my email data secure?▸
Yes. InboxOji only looks at the emails your rules match, never your whole inbox. Your email content is never used to train AI models, you sign in securely with Google, and you can add two-factor authentication for extra protection.
The full picture is in Your data and privacy.
Can I turn on two-factor authentication?▸
Yes. Turn it on in Settings for an extra layer of protection when you sign in.
Setup guide: Two-factor authentication.
How do I export or delete my data?▸
In Settings you can export your data or delete your account at any time. Deleting your account removes your information from InboxOji.
See Export your data and Delete your account.
Can my whole team use it?▸
Yes, on ENTERPRISE. You can invite teammates and assign roles: owner, admin, or user. Each person manages their own inbox and drafts.
How to set it up: Invite and manage users.
Can we share rules and a company voice?▸
Yes, on ENTERPRISE. Admins can create shared rules that roll out to the team, and set a company-wide default writing voice and AI model.
See Shared rules and Company voice and model.
Can we put our own logo on it?▸
Yes, on ENTERPRISE. White-label branding lets you add your own logo and brand color.
Details: White-label branding.