Reconnect a mailbox

Sometimes Gmail's permission to your mailbox expires or gets revoked, and InboxOji quietly pauses drafting until you reconnect. Reconnecting takes about a minute, and none of your work is lost.

When you'd need to reconnect

InboxOji works because you've granted it access to a Gmail mailbox. Now and then that access lapses. The usual reasons:

• You changed your Google password.
• You removed InboxOji's access from your Google account.
• The permission simply timed out, which Google does from time to time.

While a mailbox is disconnected, InboxOji pauses drafting for it. It does not look at your mail and it does not write anything new. Your rules and everything else stay exactly where you left them, waiting for access to come back.

How you'll know

You don't have to go looking. When access lapses, InboxOji shows a reconnect prompt on your dashboard. If you have notifications turned on, you'll get a heads-up there too. Either one is your cue that drafting is paused until you reconnect.

How to reconnect

1. Open the reconnect prompt

   Click Reconnect on the dashboard prompt, or go to Settings and find the mailbox connection there.

2. Sign in with Google again

   Choose the same Google account you connected before. This is the mailbox InboxOji drafts for.

3. Approve the same access

   Confirm the permissions, just as you did the first time. You may see Google's "unverified app" screen again. That's expected and safe while Google's verification is in progress. Choose Advanced, then Go to InboxOji (unsafe), then Continue. You're granting access to InboxOji only.

4. You're done

   Drafting resumes for that mailbox right away. Your published rules pick up where they left off on new matching mail.

If you've reconnected and drafting still isn't resuming, see Inbox disconnected for troubleshooting, or take another look at Connect your inbox. Still stuck? We're glad to help at support@inboxoji.com.